Overview
This comprehensive Professional Certificate in Healthcare communication is designed for all healthcare professionals, including doctors, nurses, pharmacists, and hospital managers, with the essential skills for effective and empathetic communication in patient care. It aims to engage participants in videos, realistic case scenarios, and interactive quizzes, learners will develop the interpersonal skills necessary to enhance patient satisfaction, improve health outcomes, and foster a more positive and collaborative healthcare experience .
A healthcare communication is to enable Healthcare professionals to understand the finer details of healthcare communication and communicate effectively. This healthcare communication program aims to equip professionals with nuanced communication skills—like active listening, empathy, and managing difficult conversations—to ultimately enhance patient satisfaction, improve outcomes, and build trust. Comprising 14 self-paced online modules, the program utilizes videos, case scenarios, and interactive quizzes for comprehensive learning.
Special Features
Communication techniques for preventing errors & violence in the workplace.
Ways to build a rapport, building trust with patients
Effective use of non-verbal communication skills
Dealing with cultural differences
Managing complaints, preventing the escalation of a situation
Handling complaints & managing aggressive patients.
Process of breaking bad news to the patient
Course Eligibility: PHD
Description
This comprehensive Professional Certificate in Healthcare communication is designed for all healthcare professionals, including doctors, nurses, pharmacists, and hospital managers, with the essential skills for effective and empathetic communication in patient care. It aims to engage participants in videos, realistic case scenarios, and interactive quizzes, learners will develop the interpersonal skills necessary to enhance patient satisfaction, improve health outcomes, and foster a more positive and collaborative healthcare experience .
Curriculum
Understand the models and components of provider-patient communication.
Learn how to discuss the importance and relevance of effective communication in healthcare to prevent errors & violence in the workplace.
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